Refund policy

When purchasing items online or by phone, you have the right to cancel an order up to 14 days after the order is delivered.

This 14-day period is the time you have to decide and notify us of your wish to cancel; once you have notified us, you then have a further 14 days to send the goods back.

When cancelling an order in this manner, a refund will be issued once the unwanted items have been returned and inspected.

If you do wish to cancel an order, please simply contact us!

1.3 - When there is no right to cancel

There are some circumstances where the Consumer Contracts Regulations don't give you a right to cancel an order.

Examples of this are:

• Items which have been tailor-made or customised, such as modified workshop items [i.e. altered from their original state at your request].

• Goods that have been mixed inseparably with other items after delivery

• Goods that have been altered after receipt, either by you or a 3rd party

• Where items have been used or packaging being opened
  

• Services that have been completed in full before the return [such as workshop modifications, etc]

1.4 - Cost of returning items and refunds

Unless an item is faulty on receipt or not as described, the postage cost of returning any unwanted items would be the responsibility of the customer.  If you have received an item that is faulty or where an incorrect item has been sent in error, we will be happy to arrange for a free-of-charge return.